All Hatch reels and products are carefully inspected to assure product consistency and quality, and are guaranteed against manufacturer’s defects in materials and craftsmanship for the life of the product while it is available on the market. The limited lifetime warranty only applies to the original owner and is non-transferable. Any defective Hatch product will be repaired or replaced (at our option) at no charge for parts and labor. This warranty does not cover damage caused by accident, misuse, mishandling (including the use of non-Hatch tools on reels), neglect, modification, engraving paint fill, anodize color variance, or damage done to custom anodize* pieces. All Iconic reels come with a Hatch cap wrench and replacement tools are not covered under warranty. In such instances, Hatch will contact you with a quote for the repair prior to initiating the repair. All items sent in for repair or service requires a return ground shipping & handling fee from the end user.
International (non-US) customers are responsible for payment of any associated customs, duties, and taxes. All prices are listed in USD. We recommend checking the current exchange rate to find the best estimate of the total charge.
NOTICE: Due to an exhaustion of components, some products may no longer be fully serviceable. These products include: Monsoon Reels, Pulse Reels, Typhoon Reels, Squall Reels, Cyclone Reels, Original Tempest Pliers, & any custom engraving/anodized reels. For questions about your product's serviceability, please call us at 760-734-4343 or email firstname.lastname@example.org.
*Standard anodize colors include: Black, Grey, & Clear. All other colors are considered as custom anodize colors.