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FREE STANDARD SHIPPING on all USA orders of $150 or more
Hatch Outdoors, INC Hatch Outdoors, INC Hatch Outdoors, INC Hatch Outdoors, INC
  • Home
  • Shop
    Reels
    Iconic Models
    Iconic Extra Spools
    Custom Reels
    Tools
    Backing, Leader & Tippet
    Apparel
    Flannels
    Bamboo Button-Ups
    Shirts
    Hats
    Sweatshirts
    Sun Apparel
    Accessories
    Stickers
    Reel Accessories
    Key Chains & Bottle Openers
    Fly Boxes
    Bar Mats
    Lanyards & Sheaths
    Pets
    Dog Collars
    Dog Leashes
    Gift Cards
  • Dealers
  • Resources
    Repair Inquiry
    Warranty Registration
    Pro Team
    Specialty Programs
    Retrieve Conversion
    Iconic Retrieve Conversion
    Finatic Retrieve Conversion
    Iconic Reel Design Features
    FAQs
    About
    How It All Started
    Mission
    DIY Handle Kit Installation
  • Contact
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Shipping & Return Policy

  • Orders may take up to 2-3 days for processing. If urgent, please email orders@hatchoutdoors.com for status updates.
  • Customers have 30 days after original purchase date to request a return for a refund by filling out the form below.  Only original purchaser can request a return.
  • All international customers are responsible for their country's customs and duties import taxes.
  • If the return request is approved, the customer will be provided with an RMA number that they will need to include in their return package. 20% re-stocking fee will apply.  Original shipping will not be refunded.  Customers are responsible for return shipping costs.
  • BUNDLED PRODUCTS: if a single item bought in a discount bundle is being returned, the monetary return will equal that of the single item in the original order placed, not the full retail price of the single item. 
  • The items must be unopened, unused, undamaged, and with original contents.  If anything is missing or damaged Hatch Outdoors will deny the return and contact the customer to get a return collect account or credit card to charge shipping.
  • Hatch Outdoors will not offer an Exchange option going forward.  If the customer wishes to exchange their item, they must go through the RMA process and place a new order for the correct product. Once the return product is received we will credit or refund the customer for the original order. Submit form below for return requests.
  • Hatch Outdoors will no longer accept packages that do not have an RMA# written on shipping box or label. Packages without an RMA# will be returned to sender.  
  • Please note, we are not responsible for lost or stolen packages. It is your responsibility to provide a safe and secure address for delivery of your order.
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