FAQs

General

CAN I CHANGE OR CANCEL MY ORDER?

We will do our best to help you with any same-day changes or cancellations. Email us at orders@hatchoutdoors.com between 7:30 AM and 4:00 PM PST M-F. Returns and refunds will only be processed within 30 days of purchase and must be approved by submitting a return request for a valid RMA.

WHAT DO I DO IF I’M HAVING TECHNICAL PROBLEMS ON THE HATCH WEBSITE?

Email us at info@hatchoutdoors.com

I HAVE A QUESTION THAT ISN’T ON THIS PAGE. WHERE CAN I GET MORE INFORMATION?

We would be more than happy to help you. Please contact us at info@hatchoutdoors.com .

Products

IS THE ICONIC REEL BACKWARDS COMPATIBLE?

No, the Iconic Reel is not compatible with any previous models. WHY? Most Iconic sizes are taller and skinnier than previous Hatch models, meaning the spool will not sit correctly on an old frame or vice versa. In order to upgrade many of the components of our reel design, we had to get away from previous shapes in both the body and other internal components.

WHAT IS NEW?

See our new design innovations here: https://www.hatchoutdoors.com/pages/iconic-reel-design-features

ARE THEY LIGHTER?

Yes, most sizes of the Iconic Reel are slightly lighter than previous models. To see specifics, check out our available sizes here: https://www.hatchoutdoors.com/collections/iconic-fly-reels

WHEN WILL CUSTOMS BE AVAILABLE?

WHERE CAN I BUY THIS REEL?

Buy from your local Hatch Dealer. Find them here: https://www.hatchoutdoors.com/pages/find-a-dealer

WHERE CAN I BUY AN EXTRA SPOOL?

Iconic Extra spools are located here: https://www.hatchoutdoors.com/collections/iconic-extra-spools

HOW DO I CHANGE RETRIEVE?

All Hatch reels come set to left-hand retrieve. Need to switch to right hand? Click here to find out how: https://www.hatchoutdoors.com/pages/iconic-reel-retrieve-conversion

I'M LOOKING FOR INFORMATION ON A PREVIOUS MODEL, WHERE CAN I FIND THAT?

You can find information on the Finatic Gen 2 here: https://www.hatchoutdoors.com/pages/previous-model-faqs

HOW CAN I CLEAN MY REEL? (BEST PRACTICES FOR KEEPING IT IN GOOD CONDITION)

Hatch recommends removing the spool from the frame and rinsing your reel with freshwater after each use in saltwater. To thoroughly remove salt residue from the line and backing, we recommend moving tap water only. Do not soak your Hatch reel or let it sit in still water.

HOW OFTEN SHOULD I SEND IN MY REEL FOR MAINTENANCE?

Maintenance is minimal for Hatch reels, most procedures can be accomplished by the angler following the instructions above. Should the reel become dysfunctional in any way, please follow the steps on our repair page and fill out the Repair Form. Please check our repair page for the latest updates on repair wait times.

DO I NEED TO REMOVE MY DRAG?

You should never need to remove your drag from your reel. If you experience any issues, please send your reel in with our Repair Form included and we will fix up your reel within a few weeks of receiving it. Actual repair times may vary. Please check our repair page for the latest updates on wait times.

MY REEL DOESN’T SEEM TO BE WORKING PROPERLY, WHAT DO I DO?

If repairs are needed, you must fill out the online Repair Form and send in reel with paperwork. Shipping/Handling fees will be required.

BACKING CAPACITY—DO I NEED THAT MUCH?

Hatch backing recommendations are based on a floating line installation and are given in yardage lengths. Our capacities are generous for most fishing situations because, let’s face it, do you really want to run out of backing? Please see reel product pages for recommendations based off of the weight of your line. All recommendations are subjective. Please contact your local Hatch Dealer for the best advice for your situation.

I DON’T UNDERSTAND WHAT MID AND LARGE ARBOR IS?

The Hatch Iconic offers a mid and large arbor spool in 5 Plus through 11 Plus. Our goal is to make each reel size as versatile as possible with multiple line types. Both spools are the same widths, allowing them to interchange on the same frame. The depths of the spools are different. Our mid arbor spools are deeper than the large arbor to allow for more room when installing thicker fly lines. You can identify a mid arbor spool by the portholes in the design.

WHAT IS COVERED BY THE HATCH WARRANTY?

All Hatch reels and products are carefully inspected to assure product consistency and quality, and are guaranteed against manufacturer’s defects in materials and craftsmanship for the life of the product while it is available on the market. The limited lifetime warranty only applies to the original owner and is non-transferable. Any defective Hatch product will be repaired or replaced (at our option) at no charge for parts and labor. This warranty does not cover damage caused by accident, misuse, mishandling (including the use of non-Hatch tools on reels), neglect, modification, engraving paint fill, anodize color variance, or damage done to custom anodize* pieces. All Iconic reels come with a Hatch cap wrench and replacement tools are not covered under warranty. In such instances, Hatch will contact you with a quote for the repair prior to initiating the repair. All items sent in for repair or service requires a return ground shipping & handling fee from the end user.

International (non-US) customers are responsible for payment of any associated customs, duties, and taxes. All prices are listed in USD. We recommend checking the current exchange rate to find the best estimate of the total charge.

NOTICE: Due to an exhaustion of components, some products may no longer be fully serviceable. These products include: Monsoon Reels, Pulse Reels, Typhoon Reels, Squall Reels, Cyclone Reels, Original Tempest Pliers, & any custom engraving/anodized reels. For questions about your product's serviceability, please call us at 760-734-4343 or email info@hatchoutdoors.com.

*Standard anodize colors include: Black, Grey, & Clear. All other colors are considered as custom anodize colors.

Orders & Shipping

WHAT FORMS OF PAYMENT DOES HATCH ACCEPT?

Hatch Outdoors accepts all major credit cards including Visa, MasterCard, Discover, Paypal & American Express. Newly, we also accept payments via Shop Pay, Apple Play and PayPal.

WHEN WILL MY ORDER SHIP?

Orders are typically processed and shipped within 2 business days, and sometimes same-day. Orders placed after 2:00pm on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us an email to orders@hatchoutdoors.com. Shipping times vary based on destination and shipping method, but we strive to get your order to you within 3-5 business days. International (non-US) orders will take additional time. All orders over $500 will require a signature for delivery.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we accept international orders. International (non-US) customers are responsible for payment of any associated customs, duties, and taxes. All prices are listed in USD. We recommend checking the current exchange rate to find the best estimate of the total charge. For assistance please contact us at orders@hatchoutdoors.com.

Return & Exchange

WHAT IS YOUR RETURN & EXCHANGE POLICY?

See our policy HERE.